Learn how Metro Mobility's docking solutions can help you start a fleet from scratch or transform an existing fleet into a profitable model without manual charging pickup.
Common Questions
Do you operate the fleet for me?
Vehicles at ChargeLock® stations charge themselves between rentals, but they still need regular upkeep, and a physical repair needs hands on the vehicle.
You can run maintenance with your own team, or outsource it through our maintenance partner network. Contact us for information and availability in your area.
Do you discount bulk orders?
Of course. Our pricing scales with your company. This model generally applies to everything we offer (stations, software packages, etc.), and often from our vehicle manufacturing partners as well.
Do you just sell stations? I want a complete package including vehicles and software.
We do offer this! We can deliver ChargeLock stations, e-bikes and scooters, and even ship a white-labeled app and corresponding operator platform for monitoring, coordinating and fleet tracking.
What vehicles are compatible?
Buy compatible vehicles, retrofit a supported model, or ask us to support a new one. Contact us to confirm compatibility.
How does the station get electricity?
ChargeLock works with grid power, solar power, or no power. Unpowered stations still lock and unlock vehicles and end rentals; powered stations add automatic charging.
Does it work with e-bikes or scooters?
ChargeLock stations support both vehicle types interchangeably, meaning that you can order a combination of both vehicle types and they can both be locked and charged at the same dock.
How many vehicles fit on the station?
The first edition of the ChargeLock station comes with docking + charging space for 5 vehicles. While we plan to offer other configurations in the future, the fastest way to get ChargeLock stations for your fleet is to install these docks in this configuration. To accommodate more vehicles, multiple stations can be easily attached in-line or placed back-to-back.
Can I make returning the vehicle to a station optional?
Yes. Require every ride to end at a station, or allow optional returns. Incentivizing powered-station returns can reduce manual battery swaps.
Do I have to build the software platform myself?
No. Buy ChargeLock hardware by itself or choose the all-in-one system with vehicle IoT, fleet management, and a rider rental app. White-labeling is available.
'I operate an existing fleet'
Can I add ChargeLock stations to my dockless fleet?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Why would I add ChargeLock stations? to my fleet?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
Who installs the ChargeLock stations?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
Can I make our current app unlock bikes at the stations?
You can change the email address associated with your account by going to untitled.com/account from a laptop or desktop.
Do I have to order an entirely new set of vehicles?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Where does the power come from?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.
For government entities
How can e-bike stations benefit my community?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Do you discount bulk orders?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
Do we have to maintain the fleet ourselves?
You can change the email address associated with your account by going to untitled.com/account from a laptop or desktop.
Is there a free trial available?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.
