Ride from a hotel with Unlimited Biking

How do I rent the bike?
To start a rental, tap the "Unlock" button in the app and scan the QR code on the top of the bike. Follow the instructions on screen to begin the rental, and the ChargeLock cable connecting the bike to the station will automatically disengage. Pull the ChargeLock cable free from the bike and start riding.The bike's electric motor will provide added boost when you pedal.
Animation of station ChargeLock cable being ejected from the bike
How do I end the rental?
The bike must be returned to the station where it was rented in order to end the renal. You cannot return it to a different station, or leave it at any other location.First, open the app and tap the "End Rental" button in the upper left corner.
App screen showing location of End Rental button
Next, plug the ChargeLock cable from the station into the port on the bike as shown below. This will lock the bike to the station and begin charging it. Tap "Done" in the app and confirm that the rental has ended.
Animation of station ChargeLock cable being inserted into port on bike
Can I lock the bike mid-rental?
If you'd like to stop during your ride and lock up the bike, you can use the built-in cable lock.After arriving at your destination, locate a bike rack or a secure pole. Position the bike next to it, and tap the “Lock for Later” button on the main screen of the app.The cable lock is located on the left side of the bike's basket. Pull the cable end out from the cable holder, wrap it around the rack or pole, and insert it into the lock port. Push it in until you hear a "click".
Animation of built-in cable lock being wrapped around a pole and locked
Give the cable a tug to make sure it is engaged, and be sure your bike is not blocking the sidewalk. It will remain rented awaiting your return trip to the station.In order to UNLOCK it and continue your ride, tap the “Unlock” button on the app's main screen. You will hear a "click" and the on-board lock will be automatically disengaged. Pull the cable out of the locking port to free the bike from the rack or pole, and insert the cable into the cable holder for storage. Ensure the cable is fully secured in the holder before riding.
Animation of built-in cable lock being released and placed back in the holder
How much does it cost?
Rentals cost $1 to start + $0.25/minute, with a maximum charge of $75 per rental per day.
My bike turned off. How do I turn it back on?
If a bike is left unlocked and unmoving for an extended period of time, the lights and drive system will automatically turn off.

To turn the bike back on, first plug the cable lock on the basket into the lock port. This will activate the "Unlock" button in the app.

Next, tap the "Unlock" button. The bike will turn on and the cable lock will be ejected.
Click here to view our Privacy Policy.
Click here to view our User Agreement.

Contact

Email feedback
Call Support 800-432-6272

Account Deletion

To close your Unlimited Biking Hotels account and delete the associated data, please submit a request here. Account deletion will typically be completed within 48 hours. You will receive a confirmation email when this process is complete.

Please provide:
1. The phone number you used to register
2. A contact email for confirmation

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.