How do I rent the bike?
To start a rental, tap the "Unlock" button in the app and scan the QR code on the top of the bike. Follow the instructions on screen to begin the rental, and the ChargeLock cable connecting the bike to the station will automatically disengage. Pull the ChargeLock cable free from the bike and start riding.
The bike's electric motor will provide added boost when you pedal.
The bike's electric motor will provide added boost when you pedal.
How do I end the rental?
The bike must be returned to the station where it was rented in order to end the renal. You cannot return it to a different station, or leave it at any other location.
First, open the app and tap the "End Rental" button in the upper left corner.
First, open the app and tap the "End Rental" button in the upper left corner.
Next, plug the ChargeLock cable from the station into the port on the bike as shown below. This will lock the bike to the station and begin charging it. Tap "Done" in the app and confirm that the rental has ended.
Can I lock the bike mid-rental?
If you'd like to stop during your ride and lock up the bike, you can use the built-in cable lock.
After arriving at your destination, locate a bike rack or a secure pole. Position the bike next to it, and tap the “Lock for Later” button on the main screen of the app.
The cable lock is located on the left side of the bike's basket. Pull the cable end out from the cable holder, wrap it around the rack or pole, and insert it into the lock port. Push it in until you hear a "click".
After arriving at your destination, locate a bike rack or a secure pole. Position the bike next to it, and tap the “Lock for Later” button on the main screen of the app.
The cable lock is located on the left side of the bike's basket. Pull the cable end out from the cable holder, wrap it around the rack or pole, and insert it into the lock port. Push it in until you hear a "click".
Give the cable a tug to make sure it is engaged, and be sure your bike is not blocking the sidewalk. It will remain rented awaiting your return trip to the station.
In order to UNLOCK it and continue your ride, tap the “Unlock” button on the app's main screen. You will hear a "click" and the on-board lock will be automatically disengaged. Pull the cable out of the locking port to free the bike from the rack or pole, and insert the cable into the cable holder for storage. Ensure the cable is fully secured in the holder before riding.
In order to UNLOCK it and continue your ride, tap the “Unlock” button on the app's main screen. You will hear a "click" and the on-board lock will be automatically disengaged. Pull the cable out of the locking port to free the bike from the rack or pole, and insert the cable into the cable holder for storage. Ensure the cable is fully secured in the holder before riding.
How much does it cost?
Pay as You Go: $1 to start + $0.15/minute, with a maximum charge of $12 per rental per day.
Daily: $12 for an all day rental, allowing a round trip commute.
Daily: $12 for an all day rental, allowing a round trip commute.
How long is my rental for?
While shorter trips are possible, Metro Mobility e-bikes are intended for commuting and rentals are typically all-day. That way, you know that your bike will be there waiting when you get out of work, for a low stress, traffic-free ride home.
Check station details in the app’s map view to find hours for each location.
Check station details in the app’s map view to find hours for each location.
If I'm commuting, where do I leave the bike while at work?
The bike can be locked to any standard bike rack or pole using the built-in cable lock. It remains rented until you return to the original station. Please be sure it is secure and not blocking sidewalks or roads.
See the above question "Can I lock the bike mid-rental?" for instructions on using the cable lock.
See the above question "Can I lock the bike mid-rental?" for instructions on using the cable lock.
My bike turned off. How do I turn it back on?
If a bike is left unlocked and unmoving for an extended period of time, the lights and drive system will automatically turn off.
To turn the bike back on, first plug the cable lock on the basket into the lock port. This will activate the "Unlock" button in the app.
Next, tap the "Unlock" button. The bike will turn on and the cable lock will be ejected.
To turn the bike back on, first plug the cable lock on the basket into the lock port. This will activate the "Unlock" button in the app.
Next, tap the "Unlock" button. The bike will turn on and the cable lock will be ejected.